Getting Started
Welcome to Inspace! As a reseller, you have access to powerful enterprise-grade tools to manage your clients, projects, and furniture sales with unprecedented efficiency.
Your Reseller Dashboard
Your dashboard provides a comprehensive overview of your business performance, including:
Client Management
Add, manage, and track all your clients
Project Oversight
Monitor client projects and their progress
Proposal System
Create and manage furniture proposals
Analytics
Insights into your sales performance
Quick Access
Navigate to your dashboard for an instant overview of your business metrics.
View DashboardDashboard Overview
Performance Metrics
Track your monthly sales, client acquisition, and project completion rates with real-time analytics.
- Real-time sales tracking
- Client growth metrics
- Revenue forecasting
Recent Activity
Stay updated with latest client interactions and project milestones in your personalized feed.
- Activity timeline
- Project notifications
- Client communications
Client Management
Adding New Clients
- Navigate to My Clients in the main navigation
- Click "Add Client" button
- Fill in client information:
- Client name and type (Corporate, Individual, Government)
- Contact person and email
- Phone number and address
- Any relevant notes
- Click "Add Client" to save
Managing Existing Clients
For each client, you can:
- View detailed client information
- Access their projects
- Contact them directly
- Edit client details
Project Management
Creating Client Projects
From the Client Projects page, you can create and manage projects for specific clients:
- Navigate to a client's project page
- Click "New Project"
- Enter project details:
- Project title and status
- Location information
- Installation date and budget
- Project description and notes
Project Status Workflow
Project Analytics
Track project progress, completion rates, and total values across all your clients.
Proposals & Offers
Creating Winning Proposals
As a reseller, you can create competitive discount proposals for client offers with our streamlined workflow:
Proposal Process
- Review client's furniture requests
- Create competitive proposals with discounts
- Submit proposals to administrators
- Track approval status in real-time
- Communicate with clients once approved
Proposal Status Flow
Order Tracking
Monitor all your orders from confirmation to delivery with our comprehensive tracking system:
Order Status Tracking
| Status | Description | Action Required |
|---|---|---|
| Confirmed | Order has been confirmed and is being prepared | Wait for production start |
| In Production | Items are being manufactured | Monitor progress updates |
| Shipped | Order has been shipped to client | Track delivery status |
| Delivered | Successfully delivered to client | Follow up for feedback |
Analytics
Use analytics to track your performance and identify growth opportunities with our comprehensive reporting suite:
Sales Performance
Track monthly sales, revenue trends, and commission earnings with detailed breakdowns.
- Revenue tracking
- Commission reports
- Sales forecasting
Client Insights
Analyze client behavior, preferences, and lifetime value to optimize your approach.
- Behavior analysis
- Lifetime value
- Preference tracking
Growth Metrics
Monitor growth rates and identify expansion opportunities across all metrics.
- Growth analysis
- Market trends
- Opportunity mapping
Best Practices
Client Relationships
- Maintain regular communication with clients
- Keep detailed notes about client preferences
- Respond promptly to inquiries
- Provide proactive project updates
- Follow up after project completion
Proposal Management
- Create competitive but profitable proposals
- Include detailed item descriptions
- Set realistic delivery timelines
- Follow up on pending proposals
- Track proposal success rates
Performance Optimization
- Review analytics regularly
- Identify top-performing products
- Focus on high-value clients
- Optimize proposal conversion rates
- Set and track monthly goals
Quality Assurance
- Verify project requirements carefully
- Double-check item specifications
- Confirm delivery addresses and dates
- Coordinate with installation teams
- Document any issues promptly
Troubleshooting
Quick solutions to common issues you might encounter:
If you're unable to access client information:
- Check that you have the correct reseller permissions assigned to your account
- Verify the client is properly assigned to your account in the system
- Clear your browser cache and refresh the page
- Contact support if the issue persists with your user ID and client details
If your proposal was rejected:
- Review the rejection reason in the proposal comments section
- Adjust pricing or terms based on the feedback provided
- Create a new proposal with updated information
- Contact administrators for clarification on specific requirements
- Review similar successful proposals for guidance
If tracking information is not available:
- Allow 24-48 hours for tracking information to be updated in the system
- Contact the logistics team for manual updates on order status
- Check with the client directly if they've received the items
- Report missing tracking information to support with order number
If you're experiencing slow performance:
- Clear your browser cache and cookies
- Try using a different browser (Chrome or Firefox recommended)
- Check your internet connection speed
- Close unnecessary browser tabs and applications
- Contact IT support if issues persist
Need Additional Help?
Our dedicated support team is here to help you succeed as an Inspace reseller. We're available 24/7 to assist with any questions or concerns.